We are working closely with our courier provider as they adapt their practices in response to the situation. Where possible, parcels will be placed in a safe place to avoid direct handovers, and all delivery drivers will be wearing gloves. You may also opt out of signing for deliveries on glass devices.
We offer free UK Royal Mail Tracked 24® and Royal Mail Tracked 48® delivery for all orders.
For Royal Mail Tracked deliveries, customer orders must be placed before 1pm. Orders placed after this time will be processed on the next working day.
For International delivery to EU countries, Africa and the US please allow up to 7 working days.
Delivery charges for Europe, USA, Canada, Australia & Rest of the World are calculated at the time of checkout. All International Delivery costs are measured at the weight of your parcel, including the territory you want your parcel shipped to. Please ensure you check the delivery quote given for your parcel to be delivered at your selected country in the checkout before placing and completing your order.
1. Type in your reference number. This will be 9-27 characters long and will be on your Post Office® receipt.
2. Go onto the Royal Mail website and press the 'Track your delivery' button.
3. You can now see tracking information for your item.
You can find more information about how to track your order here:
https://www.royalmail.com/track-your-item
Delivery times are quoted in good faith, we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries. On the rare occasion that delivery is delayed due to our courier service, we will not be able to send out any replacement goods until the original parcel has been confirmed as lost in transit. This can take up to 10 working days.
Orders placed using the PayPal service could be under review for up to 10 working days, therefore SEIHSI & Co cannot guarantee that orders will arrive the next day on PayPal Services.
At SEIHSI & Co, we strive to create premium quality styles. Due to the nature and hygiene of our products, we do not accept returns.
In the unusual event your items arrive incorrect, damaged or faulty, please send an email to our Customer Care team with images for their inspection.
We apologise if your order is incorrect, damaged or faulty. Please return it to our distribution centre detailed in correspondence from the Customer Care team with your order note for compensation in full. For returning items, please follow the appropriate procedure as outlined below.
Items must be in their original, unworn state together with valid receipt. Please include the original receipt in the parcel and retain a copy for your records. Allow 14 days for your return to be processed.
You will be notified by email that the return has been received and you will be asked for your contact details in order for a customer service agent to reach out and process the refund.
Please note that it may take up to 5 working days for your bank to credit your account. We are not liable and cannot take responsibility for any bank charges that you may incur during the refund process. Refunds will be credited to the payment card or PayPal account used to make the purchase.
If you believe your item has developed a manufacturing fault over time, please complete our Faulty Product Form and send this to our Customer Care team along with an image of the fault. You will then be contacted via email within 48 hours to discuss how to proceed. You have certain statutory rights under the Consumer Rights Acts, 2015. If goods are found to be faulty due to a manufacturing fault at dispatch within 6 months from the date of purchase, you will be entitled to either a repair, a replacement or a refund.
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